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Terms of Service

Last updated: 26 July 2026

These terms govern your use of the CHIRP website, applications and service. By creating an account or using the service, you agree to them.

1. Who these terms are with

The CHIRP service is provided by Chirp USA, LLC, 336 E. College Ave, Suite 301, Tallahassee, FL 32301, USA ("CHIRP", "we", "us"). "You" means the person or organisation using the service. You can reach us at [email protected].

2. The service

CHIRP is a home automation platform. It receives readings from sensors and gateways you connect, stores their history, shows them on dashboards, evaluates the automations you build, sends alerts to the channels you configure, and can send commands to devices that support them.

We may change, add or remove features as the service develops. Where a change materially reduces functionality you rely on, we will give reasonable notice.

3. Your account

You need an account to use the service. You must provide accurate information, keep your credentials confidential, and are responsible for what happens under your account. Tell us promptly if you believe it has been accessed without your authorisation. You must be legally able to enter into a contract to hold an account.

If you invite other people into your home or organisation, you are responsible for who you invite and for the permissions you grant them.

4. Plans, payment and cancellation

CHIRP offers a free plan and paid subscription plans. The features and limits of each plan, and the current prices, are shown on our pricing page and confirmed during checkout. Paid plans renew automatically for the period you selected unless you cancel before the end of the current period.

Payment is processed by our payment provider. Prices are stated inclusive or exclusive of tax as shown at checkout. You can cancel at any time, with effect at the end of the paid period; unless the law requires otherwise, fees already paid for the current period are not refunded. If a payment fails, we may suspend or downgrade the account after notifying you.

Where you are a consumer in the European Union, statutory withdrawal rights apply. If you asked us to begin providing the service immediately during the withdrawal period, you may owe a proportionate amount for what was provided before you withdrew.

5. Acceptable use

You agree not to:

  • use the service unlawfully, or to monitor people without a lawful basis or the consent required where you are;
  • use the service to place anyone at risk, or as the sole safeguard against a danger to life, health or property;
  • attempt to gain unauthorised access to the service, other accounts, or the homes and data of others;
  • interfere with or disrupt the service, or circumvent its limits, security or rate controls;
  • resell or redistribute the service unless we have agreed to it in writing;
  • reverse engineer the service except to the extent that law expressly permits.

6. Devices, connectivity and your responsibility

CHIRP works with sensors, gateways and other equipment that we do not manufacture and, unless purchased from us, do not supply. You are responsible for installing and maintaining your devices, for the power and internet connection they depend on, and for setting your automations and alert thresholds sensibly.

CHIRP is not a life-safety, security or emergency service.

Alerts depend on things outside our control: your sensors and their batteries, radio coverage, your internet connection, the availability of mobile networks and push notification services, and mains power. An alert can be delayed or fail to arrive. Do not rely on CHIRP as the only protection against fire, flood, intrusion, medical emergency or any other risk to life or property, and do not use it in place of a certified alarm system or professional monitoring where those are appropriate or required.

7. Your content and your data

What you put into the service — your device data, automations, dashboards and settings — remains yours. You grant us the permission we need to host, process and display it in order to operate the service for you. We handle personal data as described in our Privacy Policy.

You can export or delete your data through the application, and you can close your account at any time.

8. Our intellectual property

The service, the software behind it, and the CHIRP name and logo belong to us or our licensors. Nothing in these terms transfers ownership. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service for the duration of your subscription.

9. Third-party services and AI features

The service integrates with third parties, including messaging providers, payment providers and AI model providers. If you connect an external AI application to your account, or grant a third-party application access to it, you are responsible for that decision and for what that application does within your permissions.

AI features can be wrong. Check anything important before acting on it, and review any change an assistant proposes to your devices or automations.

10. Availability

We work to keep the service available and reliable, but we do not guarantee uninterrupted operation. Maintenance, updates, failures of infrastructure we depend on, and events outside our reasonable control can interrupt it. We aim to schedule planned maintenance to minimise disruption.

11. Warranty disclaimer

Except where the law provides otherwise, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. Nothing in these terms limits statutory rights you have as a consumer.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue or data, arising from your use of or inability to use the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

13. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms or of applicable law.

14. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these terms, if your use puts the service or other users at risk, or if we are required to by law — normally after notice and an opportunity to put it right, unless the circumstances do not allow for that. On termination your right to use the service ends; provisions that by their nature should survive will survive.

15. Changes to these terms

We may update these terms. If a change is material, we will give notice by email or in the application before it takes effect. Continuing to use the service after that means you accept the updated terms; if you do not, you may cancel.

16. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules, and the courts of that jurisdiction have jurisdiction over disputes. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live, or of the right to bring proceedings there.

17. Miscellaneous

These terms, together with the Privacy Policy, form the entire agreement between us about the service. If a provision is found unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

Questions about these terms: [email protected].